Privacy Policy


At The Flower Fairy we take your privacy seriously which is why we make very effort to make your shopping experience with us as safe and secure as possible.
We do not sell your details to any other third parties and protect your personal and order details safe by using a secure SSL environment, via the Hosted Payment page solution from DPS.

Information Collection

The Flower Fairy collects information from the customer so that we can provide you with the best possible customer service. Certain information is necessary so that we can successfully provide you with the service and/or product.This personal information is stored in our order processing system but is not available to unauthorised person. Information we require can include full name of customer and recipient, email address, invoice address, delivery address, contact phone numbers and credit card details.  Any information collected is treated with the utmost privacy and is only used so we can better serve you as a customer in the delivery and completion of you order.

Disclosure of Information

The Flower Fairy will not disclose any personal information to any third party unless authorised to do so or required by law. Recipient details are of course passed onto a third party being the delivering florist to enable your order to be completed successfully

What personal data we collect and why we collect it


We use cookies, which are small amounts of data sent to your browser and stored on your computer, to facilitate your navigation on our site. We do not use cookies to gather information about you.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We reserve the right to change, modify, or add to the above policies.